Estorno de pagamento nada mais é que a devolução de um valor pago por cliente em compras por cartão ou boleto

O estorno é um processo comum para quem vende, mas há muitas dúvidas sobre o tema, especialmente quando o cliente pode solicitar este reembolso

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Estornos podem acontecer por diversos motivos, como cobrança duplicada ou errada,

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Em caso de arrependimento, o Código de Defesa do Consumidor estabelece um prazo de até 7 dias para a solicitação do estorno.

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Há quem confunda estorno com chargeback. Estes processos estão relacionados, mas possuem finalidades diferentes.

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Estorno é o reembolso a quem fez a compra. Chargeback é a cobrança reversa de quem recebeu o valor. Para saber mais sobre chargeback, leia nosso e-book completo sobre o tema:

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É possível realizar estornos em compras via cartão de crédito e débito e boleto bancário.

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